Privacy Policy

The Dog House & Grooming Room understands that the information you trust us with is important to
you, and we are committed to protecting and respecting your privacy.

This Policy explains how, when and why we collect your personal information during the course of
providing services to you, under what circumstances we may disclose your personal information, and
how we keep it secure.

Summary:

• We only collect personal information about you where it is completely necessary or you have
consented, and we ensure that we only collect information that we need
• We will not sell your personal information to third parties
• If we use third-party suppliers to help us provide an excellent service to you, if the
information is shared with those suppliers, we have the appropriate contracts or controls in place,
which will assess the security of their processing arrangements
• We will protect your personal information with an appropriate combination of technical and
organisational measures
• We record and monitor our communications with you.
• You have rights to your information.
• We will endeavour to keep your personal information only for as long as we have to
• If you have any questions about how we process your information, please see how to contact
us.

1. What information do we collect about you?
We need information about you when providing you a service.
This can include personal information about you. This information we collect will include:

• Name(s)
• Contact details (postal address, email address, telephone numbers)
• Details of pets you own.
• Details of conversations between us.

2. Why we use the information about you

We collect your personal information to enable us to look after your pets and contact you if
needed.
Legitimate interests: We may use your information for our legitimate interests, such as to provide
you with our products and services, along with administrative, fraud prevention and detection,
legal purposes, and data analysis.
Consent: We may rely on your consent to use your personal information. You may withdraw your
consent at any time by speaking to an agent or by contacting us at the address provided at the end
of this Policy.
Legal Obligation: It may be necessary for us to process your data to comply with certain laws such
as:

• The Control of Dog’s Order 1992.
• The Microchipping of Dogs (England) 2015

• The Animal Welfare Act 2006.
• The Dangerous Dogs act 1991.
• The Fouling or Land Act 1996.
• The Anti-social Behaviour, Crime and Policing Act 2014.

3. How will we use the information about you?

We use the personal information we collect for several reasons. These include:
• To enable us to provide you with a service.
• control and training purposes, to assist with staff training and improve our customer
experience.
• We also use your information to help us improve our products and services, and our customer
experience through analytics, reporting and testing.
• We may use your information to contact you if we need to.

4. Information that we share

We may have to share your information with Local Authorities and other enforcement bodies.
We may share your data with fraud agencies and databases. Where fraud is detected, we may refuse
our services.

• Where required by law, we will share your information with third parties such as law enforcement
agencies and regulatory or Government bodies. Failing to do so could result in fines or sanctions
for Two Acre Kennels.
• There are some instances where we need to share your information with third parties to help us
detect and prevent criminal or fraudulent activities. Fraud prevention agencies may also allow
other organisations, including law enforcement, to access and use your personal data to detect,
investigate and prevent crime.

5. Information security

We work hard to keep your data safe. We use an appropriate combination of technical and
organisational measures to ensure, as far as reasonably possible, the confidentiality, integrity
and availability of your information at all times. If you have a security-related concern, please
contact us using the details provided at the end of this Policy.

6. Your individual rights

You have several rights about the personal information that we hold about you.

Right of Access – You have the right to request a copy of the information that we hold about you.
We will provide you with this information within one month of receiving your request and verifying
your identity. If the request is complex, we may extend the response time. We will inform you if
this is the case and explain why.

Right to Rectification – We want to make sure that your personal information is accurate and up to
date. You may ask us to correct, update or remove information you think is inaccurate or
incomplete, and we ask that you inform us promptly of any changes to your circumstances.

Right to Erasure – You may also ask us to erase your personal information from our systems, in
certain circumstances. There are some specific circumstances where the right to erasure
does not apply, and we are permitted to hold your data. We will explain the reason for this at
the time, should this occur.
If you would like to exercise these rights, please write to us, using the details provided at the
end of this Policy outlining your specific request.

7. Retaining your data

The Dog House & Grooming Room and the information we collect about you, are subject to various
regulatory and legislative requirements. In addition, we will endeavour not to keep your personal
information for longer than we have to for us to fulfil our obligations to you.

8. Changes to our privacy policy

We review our privacy policy regularly and will place any updates on our website and in relevant
policy communications.

9. Who to contact in relation to the processing of personal information.

Please write to us at:

The Dog House & Grooming Room
Filby Lane Farm
Filby Lane
Great Ormesby
NR29 3JS

Or email: business@thedoghousenorfolk.co.uk